Workday First Line Support Specialist

We are seeking a highly capable Workday First-Line Support Specialist to join a client's HR team. This role is critical in ensuring efficient and effective resolution of Workday-related issues, providing technical and customer-centric support to end-users. If you have a proactive approach and a strong understanding of HR systems, this could be the perfect role for you.

The main tasks and responsibilities include:

• End-User Support: Provide timely first-level support for Workday-related queries and issues, ensuring high levels of customer satisfaction.
• Ticket Management: Efficiently handle incoming tickets via Jira; categorize, prioritize, and triage them according to urgency and complexity.
• Issue and Service Request Resolution: Address and resolve basic to moderate Workday issues and service requests; escalate more complex problems to specialized team members.
• Documentation & Training: Develop and maintain comprehensive documentation and user guides for Workday processes. Conduct training sessions to enhance user understanding and efficient use of the system.
• Collaboration: Work closely with HR, HR Technology, and other relevant departments to streamline Workday processes and improve the overall user experience.
• Continuous Improvement: Regularly gather user feedback and work towards continual improvement of the support process.

Qualifications and requirements:

• Bachelor's degree in IT, HR, Business Administration, or a related field.
• Proven experience in Workday support or a similar HRIS support role.
• Strong understanding of HR processes and data.
• Excellent problem-solving and analytical skills.
• Exceptional customer service orientation and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of Jira or similar ticketing systems.

Years of experience and salary levels are shown purely as a guide. We will only consider applications from candidates that can demonstrate the skills or experience required for the role.

Please be aware that while we would love to respond to every application we receive, due to high numbers we cannot guarantee this. We do however appreciate any time you invest into the application and will make sure to get in touch should anything in future more closely fit your skillset.