First Line Support

Lead Existing Team – Games Studio – Build Relationships with 3rd Parties

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First Line Support in Liverpool 

Do you have experience working in First Line Support roles and are on the lookout for a new challenge in your career? If so, this could be the role for you! Keep reading for details... 

As First Line Support at this games studio in Liverpool, you will play a key role in the successful running of the team as you help set up a brand-new studio, troubleshooting IT tickets, managing meeting rooms and looking after relationships with third parties. 

This studio is working to redefine industry norms through high quality games across a range of genres. So, if you love the sound of working alongside unique games with a talented and diverse team, you will be a great fit here. 

First Line Support responsibilities: 

  • Drive procurement of hardware and software 
  • Expand relationships with equipment and service suppliers 
  • Look after equipment and software lifecycle management 
  • Create documentation of solutions 
  • Solve incoming first line tickets 
  • Provide onsite support 
  • Look after onboarding (setting up PCs and user accounts for new hires) 
  • Maintain meeting rooms 

Key requirements for this role in Liverpool: 

  • Significant prior experience in a relevant role 
  • Experience working with Active Directory & Google Workspace 
  • Passionate about tech and IT 
  • Pragmatic and love problem solving ahead of time 
  • Understanding of how to bring about high quality results 

Think this could be the role for you? Don’t hesitate to get in touch! Contact Giles today on or apply now through the form below. 

Tags: First Line Support, IT Support, Tech Support, Office Support, Games Studio, Games Industry, Games Jobs, UK Jobs, Liverpool Jobs

Years of experience and salary levels are shown purely as a guide. We will only consider applications from candidates that can demonstrate the skills or experience required for the role.

Please be aware that while we would love to respond to every application we receive, due to high numbers we cannot guarantee this. We do however appreciate any time you invest into the application and will make sure to get in touch should anything in future more closely fit your skillset.

Reference: 12499

Apply for First Line Support

Reference: 12499

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Associate Director - Games and Interactive Giles Fenwick

Giles runs our Gaming & Interactive division and specialises in forming tight knit teams, whether that’s for a studio or in our office. He represented his county at rugby for every age group from 12 onwards which no doubt helped him to cultivate his excellent understanding of team dynamics. Giles is known for his warmth and willingness to take time to work through any issues that may arise, although make sure you don’t try and share his food as then you won’t be getting a warm welcome – Giles doesn’t share food!

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