Communication Specialist

Communication Specialist – 12923

Do you have a background in copywriting, community management or customer support? Does a role as a Communication Specialist for a cutting-edge game’s studio sound exciting to you? This could be the perfect role!

As a Communication Specialist in Chengdu, you will be taking part in customer operations to ensure maximum customer satisfaction and iteratively improve the customer journey. You will take part in a global marketing content creation process. Please collate a few samples of your writing to share with us and prove your skills!

This studio is currently working on cutting-edge games that are set to be huge successes! By joining our team, you will be able to enjoy a multicultural, motivational, and innovative working environment, as well as flexible working hours and plenty of other perks.  

Requirements

• Copywriting skills, effective copying for web, social and other channels
• Excellent written and spoken English
• Experience in a community management, customer support or, another relevant role
• Able to use analytics and different metrics to constantly improve and iterate different channels

Responsibilities

• Acting as an ambassador for the studio to various brands and media outlets
• Engaging on channels such as TikTok, Snapchat, Facebook, Instagram, and YouTube to keep followers engaged in the brand and the product
• Playing a part in a global marketing content creation process from idea creation to copywriting to implementation
• Using data and analytics to optimise newsletter metrics, such as open rate and CTR and taking part in customer support operations, ensuring maximum customer satisfaction
• Being the bridge between customer and production team, reporting and resolving problems for users

If this could be the perfect role for you don’t hesitate to contact Forrest at fh@skillsearch.com

Years of experience and salary levels are shown purely as a guide. We will only consider applications from candidates that can demonstrate the skills or experience required for the role.

Please be aware that while we would love to respond to every application we receive, due to high numbers we cannot guarantee this. We do however appreciate any time you invest into the application and will make sure to get in touch should anything in future more closely fit your skillset.